UserTesting Expands QA Capacity and Increases Web & Mobile Coverage with QA Wolf

High mobile & web coverage, low overhead, faster QA cycles

“I'd wholeheartedly recommend QA Wolf to any organization looking to scale automation quickly without straining their internal teams.” 
—Jay Santhakumar, Senior Engineering Manager, Quality

• 80% automated E2E coverage for web and mobile
• Hundreds of hours of manual QA effort eliminated per release
• 2-week QA cycles cut to <1 day
• Integrated QA partnership that feels in-house

Meet UserTesting

UserTesting helps over 3,000 enterprise organizations capture and analyze authentic customer feedback. By connecting teams with diverse participants across regions and devices, UserTesting makes it faster and easier to validate assumptions, refine experiences, and build with confidence.

High coverage, faster releases, and a stronger QA team

80% automated coverage for web and mobile 

“Since partnering with QA Wolf, the most significant outcome has been achieving close to full coverage of all key user journeys, including mobile flows.”
—Jay Santhakumar, Senior Engineering Manager, Quality

With QA Wolf, UserTesting now maintains 80% automated end-to-end coverage across both legacy and new user journeys on web and mobile. Tests run daily in stable areas and twice daily for parts of the product that change more often, with select workflows also running in production. The team can also point suites to any environment whenever they need fast validation for accessibility updates, security changes, or final checks before release.

“QA Wolf came to our rescue. We now have the confidence to release faster, with critical user journeys fully automated and maintained without adding extra workload to our internal teams.”
—Jay Santhakumar, Senior Engineering Manager, Quality

Hundreds of hours of manual testing time eliminated per release

What once took more than two weeks of manual regression testing is now handled entirely by automated suites. Results arrive on a predictable schedule instead of piling up in the final days before a release, and engineers no longer spend weeks repeating the same manual checks.

“Manual testing time has gone down significantly, which means more time and energy back to our engineers and test developers to focus on new feature delivery and CI/CD improvements.”
—Jay Santhakumar, Senior Engineering Manager, Quality

Outsourced QA that feels in-house 

Some team members were initially hesitant about bringing in an external partner. Once the partnership with QA Wolf began, those concerns faded. QA Wolf works directly in UserTesting’s Slack and Jira and delivers automated tests weekly without needing extra management. 

“Even when the flows are complex or span multiple teams, QA Wolf delivers at the same pace. The consistency and speed immediately stood out.”
—Jay Santhakumar, Senior Engineering Manager, Quality

QA Wolf didn’t replace UserTesting’s team. It expanded their capacity by owning regression and cross-platform coverage so internal engineers could focus on higher-value work like integration testing, CI/CD improvements, and feature delivery. 

“Once we saw how QA Wolf’s end-to-end tests fit into our pipelines and caught bugs early, the team realized QA Wolf was expanding our capability, not replacing it.”
—Jay Santhakumar, Senior Engineering Manager, Quality