Self-Service Terms of Service
IMPORTANT NOTICE
THIS AGREEMENT INCLUDES ARBITRATION TERMS THAT REQUIRES MOST DISPUTES BETWEEN US TO BE RESOLVED ON AN INDIVIDUAL, NON-CLASS ACTION BASIS THROUGH BINDING AND FINAL ARBITRATION INSTEAD OF IN COURT.
1. Acceptance of Terms
These Self-Service Terms of Service (the "Agreement") govern your access to and use of the Platform provided by QA Wolf ("Provider," "we," "us," or "our").
For purposes of this Agreement, "Platform" means Provider's software platform and related products, services, features, functionality, APIs, tools, AI-powered capabilities, interfaces, content, documentation, and technology made available by Provider from time to time.
By creating an account, clicking to accept this Agreement, accessing the Platform, or otherwise using the Platform, you agree to be bound by this Agreement.
If you are accepting this Agreement on behalf of an organization, you represent and warrant that you have authority to bind such organization to this Agreement. References to "Client," "you," and "your" in this Agreement refer to the individual accepting this Agreement or, if applicable, the organization on whose behalf the Agreement is accepted.
If you do not agree to this Agreement, you may not access or use the Platform.
2. Eligibility
You must be at least eighteen (18) years old and capable of forming a binding contract to use the Platform.
You may not access or use the Platform if doing so would violate any applicable law or regulation.
You represent and warrant that (1) you have the full power and authority to enter into this Agreement and to perform its obligations hereunder. This Agreement has been (or upon execution and delivery will be) duly executed and delivered by you and constitutes (or will constitute) a legal, valid and binding obligation of you enforceable in accordance with its terms, and (2) the execution, delivery and performance by you of this Agreement will not and does not: (a) require the consent of or filing with any government authority or any other third party; (b) conflict with, result in a breach of, or constitute a default under, any order of any court or governmental authority to which you are subject or by which you are bound; or (c) conflict with, constitute grounds for termination of, result in a breach of, constitute a default under, or accelerate or permit the acceleration of any performance required by the terms of, any Agreement or agreement to which you are a party or by which you are bound.
3. Access to the Platform
Subject to this Agreement and payment of all applicable fees, Provider grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform during the applicable subscription term solely for your internal purposes in accordance with, and subject to any applicable limits, volume or other measurement or conditions of permitted use for the Platform (“Licensed Volume”) and in accordance with the Agreement.
Provider may modify, update, enhance, replace, suspend, or discontinue any portion of the Platform at any time.
Provider reserves all rights not expressly granted under this Agreement.
Third-Party Services. Certain features within the Platform may allow you to interface or interact with, access and/or use compatible third-party services, products, technology and content (collectively, “Third-Party Services”). Provider does not provide any aspect of the Third-Party Services and is not responsible for any compatibility issues, errors or bugs in the Platform or Third-Party Services caused in whole or in part by the Third-Party Services or any update or upgrade thereto. You are solely responsible for maintaining the Third-Party Services and obtaining any associated licenses and consents necessary for you to use the Third-Party Services in connection with the Platform.
Free Trials. We may offer you a free trial for new customers for such period as designated by us from time to time, during which you can try out the Platform for free (“Free Trial”). You acknowledge that during any Free Trial, the Platform may have certain restrictions and limited functionality. You acknowledge that the terms and conditions set out in this Agreement apply to your use of the Platform during the Free Trial and you agree that you will comply with these terms. We reserve the right to modify, cancel and/or limit any Free Trial offer at any time. At the expiration of a Free Trial, we reserve the right to delete your account and data, without notice or any further liability or obligation. NOTWITHSTANDING ANYTHING TO THE CONTRARY, FREE TRIALS ARE PROVIDED “AS IS” WITHOUT WARRANTY, INDEMNITY OR SUPPORT OF ANY KIND AND OUR LIABILITY FOR FREE TRIALS WILL NOT EXCEED TEN DOLLARS (US $10) IN AGGREGATE.
4. Account Registration and Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.
You agree to provide accurate, complete, and current information during registration and to keep such information updated.
You must promptly notify Provider of any unauthorized use of your account or any suspected security incident relating to your account.
Provider is not responsible for losses arising from your failure to safeguard account credentials.
5. Acceptable Use
You may not:
Use the Platform in any manner beyond the scope of rights expressly granted in this Agreement;
Modify or create derivative works of the Platform or Provider’s documentation, in whole or in part;
Use the Platform in violation of applicable law;
Use the Platform or Provider’s documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property Right or other right of any person, or that violates any applicable law;
Interfere with, or disrupt the integrity or performance of, the Platform, or any data or content contained therein or transmitted thereby;
Access or search the Platform (or download any data or content contained therein or transmitted thereby) through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers or any other similar data mining tools) other than software or Platform features provided by Provider for use expressly for such purposes;
Interfere with or disrupt the Platform or its infrastructure;
Attempt to gain unauthorized access to the Platform or related systems;
Reverse engineer, decompile, disassemble, decode, or otherwise attempt to derive or gain improper access to any software component of the Platform, except to the extent prohibited by applicable law;
frame, mirror, sell, resell, rent or lease use of the Platform to any other person, or otherwise allow any person to use the Platform;
Remove, alter, or obscure any proprietary notices;
Use the Platform to develop, train, or improve competing products or services;
Use the Platform, Provider’s documentation or any other Provider Confidential Information for benchmarking or competitive analysis with respect to competitive or related products or services;
Access or use the Platform in a manner intended to circumvent usage measurement, billing mechanisms, security controls, or other Platform protections.
Provider may suspend or terminate access for any violations of this Section.
6. Platform Usage
Your use of the Platform, including any Consumption Metrics, Runner Seconds, AI Credits, Usage Thresholds, Promotional Credits, and usage-based billing features, is governed by the Platform Usage Addendum, which is incorporated into this Agreement by reference.
7. Fees, Billing, and Payment Authorization
You agree to pay all fees, charges, taxes, and other amounts associated with your access to and use of the Platform.
By providing a payment method, you authorize Provider to charge your payment method for all fees and charges incurred under this Agreement, including usage-based fees, taxes, and any other amounts due.
Unless otherwise specified, fees are billed monthly in arrears.
You are responsible for maintaining a valid payment method.
Provider may retry failed payment transactions and may suspend or terminate access to the Platform for unsuccessful payments.
Provider may change pricing, fees, billing structures, or subscription plans upon prior notice to you.
8. Suspension and Termination
Provider may suspend or terminate your access to the Platform immediately if:
You fail to pay amounts due;
You violate this Agreement;
Your use of the Platform creates a security risk;
Your use of the Platform is fraudulent, abusive, unlawful, or harmful to Provider, the Platform, or other users; or
Provider reasonably determines suspension is necessary to protect the Platform or its users.
You may stop using the Platform at any time.
Termination or suspension will not relieve you of any obligation to pay fees incurred prior to termination or suspension.
9. Customer Reference Rights
Provider may identify you as a customer and use your name and logo in Provider's marketing materials, website, customer lists, and promotional content. You may request removal of your name and logo by providing written notice to Provider.
10. Client Provided Materials
Client Provided Materials. You retain all right, title, and interest in and to all information, data, content, code, materials, credentials, configurations, and other materials submitted, uploaded, transmitted, or otherwise provided by you through the Platform ("Client Provided Materials").
You hereby grant Provider a non-exclusive, worldwide, royalty-free right and license to use, host, reproduce, display, perform, process, and modify the Client Provided Materials for the purpose of: (i) providing, operating, maintaining, securing, and improving the Platform; and (ii) Provider's internal business purposes, including using Client Provided Materials in an aggregated and/or de-identified form for analytics, machine learning, AI system improvement, benchmarking, and improvement of the Platform and Provider's other products and services, during the Term and thereafter.
You represent, warrant, and covenant that you have obtained and will maintain all rights, permissions, and consents necessary to provide the Client Provided Materials and to grant the rights set forth in this Agreement.
11. Intellectual Property
The Platform and all related software, tools, know-how, technologies, proprietary information, inventions, methods, models, algorithms, content, functionality, documentation, AI-powered capabilities, and other materials that are used by or on behalf of Provider in connection with delivery or performance of the Platform, including all intellectual property rights therein, and all improvements, modifications and derivative works of any of the foregoing, are and shall remain the exclusive property of Provider and its licensors.
Except for the limited rights expressly granted under this Agreement, no rights, licenses, or ownership interests are granted to you.
You may provide suggestions, feedback, enhancement requests, or other comments relating to the Platform ("Feedback"). Provider may freely use, modify, incorporate, disclose, and otherwise exploit Feedback without restriction or obligation to you. You hereby grant to Provider a perpetual, non-exclusive, irrevocable, royalty-free and fully-paid up license to use and exploit all Feedback in connection with Provider’s business purposes, including, without limitation, the testing, development, maintenance and improvement of the Platform.
12. Indemnification.
You shall indemnify and hold harmless Provider, its affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers (each, an “Indemnified Party”) from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from (a) your violation of this Agreement, (b) your use of the Platform, (c) any Client Provided Materials, (d) your violation of any third party right, (e) your breach of applicable law, or (f) your negligence or willful misconduct. In the event of any claim, allegation, suit or proceeding alleging any matter potentially covered by the agreements in this Section, you agree to pay for the defense of the Indemnified Party, including reasonable costs and attorneys’ fees incurred by the Indemnified Party. Provider reserves the right, at Provider’s cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Provider in asserting any available defenses. You agree that the provisions in this Section will survive any termination of your account, this Agreement, or your access to the Platform.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM OR THIS AGREEMENT, WHETHER OR NOT PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH YOU OR OTHER USERS OF THE PLATFORM, ON ANY THEORY OF LIABILITY (INCLUDING CONTRACT, TORT INCLUDING NEGLIGENCE, OR HOWSOEVER OTHERWISE) ARISING OUT OF, IN CONNECTION WITH, OR RESULTING FROM THE PLATFORM OR IN CONNECTION WITH THIS AGREEMENT. PROVIDER’S AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO FEES ACTUALLY PAID BY YOU IN CONNECTION WITH THE PLATFORM IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM OR, IF NO FEES APPLY, ONE HUNDRED U.S. DOLLARS ($100). THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THESE TERMS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT.
14. Confidentiality
Each party agrees that, except with the prior written permission of the other party, it shall, and shall cause its employees, agents, and all persons controlled by it, at all times keep confidential and not divulge, use, permit the use of, furnish or make accessible to anyone any information, knowledge or data concerning or relating to the business or intended business of the disclosing party to which the receiving party has been or shall become privy by reason of this Agreement or its relationship with the other party prior to the date of this Agreement (“Confidential Information”); provided, however, that receiving party may disclose such information (i) on a confidential basis to its attorneys, accountants, consultants, investors and other professionals to the extent necessary to obtain their services; or (ii) as required by judicial decree or applicable law. As between the parties, Confidential Information of the disclosing party will remain the sole and exclusive property of the disclosing party and nothing herein transfers and right, title or interest therein to the receiving party. Confidential Information does not include information (A) rightfully known to the receiving party prior to receiving it from the disclosing party; (B) independently developed by or for the receiving party without use of or access to the disclosing party’s Confidential Information; (C) permissibly acquired by the receiving party from a third party which is not under an obligation of confidence with respect to such information; or (D) which is or becomes publicly available through no breach of this Agreement. The receiving party acknowledges that disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon any such disclosure by the receiving party the disclosing party may be entitled to appropriate equitable relief in addition to whatever other remedies it might have at law.
15. Privacy
Your use of the Platform is subject to Provider's Privacy Policy, located at https://www.qawolf.com/legal/privacy-policy, as updated from time to time. You hereby consent to the use and collection of its information in accordance with Provider’s Privacy Policy, which is incorporated by reference herein.
You represent and warrant that you have all necessary rights, permissions, and authorizations to submit any data, content, materials, credentials, code, or other information provided to the Platform.
16. Modifications
Provider may modify this Agreement from time to time by posting a new version on our website.
Your continued use of the Platform following the effective date of modification constitutes acceptance of the modified Agreement.
17. Term and Termination
This Agreement remains in effect until terminated by either party.
You may terminate this Agreement at any time by discontinuing use of the Platform and closing its account, if applicable.
Provider may terminate this Agreement or suspend access to the Platform at any time in accordance with this Agreement.
Upon termination:
(a) all rights granted to you under this Agreement will immediately terminate;
(b) You must cease use of the Platform; and
(c) all accrued fees, charges, and payment obligations will remain due and payable.
The provisions of this Agreement that by their nature extend beyond termination of the Agreement shall survive any termination of expiration of the Agreement.
18. Governing Law and Forum Choice; Disputes; Arbitration
This Agreement, together with all exhibits and schedules hereto, shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any conflict of laws provisions of any jurisdiction. Except as otherwise agreed in writing by parties, the exclusive jurisdiction for all disputes will be the state and federal courts located in the State of Delaware, and you and Provider each waive any objection to jurisdiction and venue in such courts.
18.1 Disputes. Prior to initiating any arbitration or litigation under this Section, the parties shall first attempt to resolve any dispute through good-faith informal negotiation. The party asserting the dispute shall provide written notice to the other party describing the dispute and the relief sought. The parties shall have sixty (60) days from receipt of such notice to resolve the dispute informally. Neither party may initiate arbitration or litigation until the expiration of this sixty (60) day period, unless injunctive relief is sought under Section 14 above.
18.2 Arbitration. Any dispute arising out of or in any way relating to this Agreement that is not resolved through the informal dispute resolution process above shall be resolved according to Delaware law and exclusively by binding arbitration before a single arbitrator with the Judicial Arbitration and Mediation Service (JAMS) and pursuant to the then existing arbitration rules at JAMS. If the parties cannot agree upon selection of an arbitrator, then JAMS shall appoint an arbitrator experienced in the enterprise software industry. The place of the arbitration will be in the State of Delaware unless otherwise agreed upon by the parties. The arbitration will be conducted in English. The arbitrator shall provide detailed written findings of fact and conclusions of law in support of any award. Judgment upon any such award may be enforced in any court of competent jurisdiction. The parties further agree that the arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth herein is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the portions of this section mandating arbitration shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes. You may opt out and not be bound by the arbitration and class action waiver provisions by sending written notice to Provider within thirty (30) days of your first acceptance of this Agreement between you and Provider. Written notice should be sent to the address shown below. If you opt out of arbitration, Provider will also not be bound to arbitrate. Notwithstanding the foregoing, either Party shall be entitled to seek injunctive relief as set forth in the Confidentiality section above. Disputes, claims, or controversies concerning Provider’s intellectual property rights or claims of piracy or unauthorized use of the Platform shall not be subject to mandatory arbitration. The parties further agree that the prevailing party in any action or proceeding to enforce any right or provisions under this Agreement, including any arbitration or court proceedings, will be entitled to recover its reasonable costs and attorneys’ fees.
19. Export Compliance
You may not access, use, export, re-export, transfer, or otherwise make available the Platform in violation of applicable export control, sanctions, or trade laws.
You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive sanctions and is not identified on any applicable government restricted-party list.
20. U.S. Government End Users
The Platform and related documentation are "commercial products," "commercial services," and/or "commercial computer software" as those terms are used under applicable U.S. Government procurement regulations.
The Platform is provided to U.S. Government end users only with the rights and restrictions set forth in this Agreement.
21. General Terms
This Agreement, together with the Platform Usage Addendum, Privacy Policy, and any applicable commercial terms, constitute the entire agreement between the parties regarding the Platform.
Provider may assign this Agreement without restriction. You may not assign this Agreement without Provider's prior written consent.
Failure to enforce any provision of this Agreement will not constitute a waiver of that provision.
Provider may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on the Platform, as determined by Provider in our sole discretion. Provider is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us.
22. Warranty Disclaimer and Platform Limitations
THE PLATFORM, INCLUDING ALL FEATURES, FUNCTIONALITY, AI-POWERED CAPABILITIES, OUTPUTS, CONTENT, SUPPORT SERVICES, AND RELATED SERVICES, IS PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
PROVIDER DOES NOT WARRANT THAT THE PLATFORM WILL IDENTIFY ALL DEFECTS, BUGS, VULNERABILITIES, REGRESSIONS, OUTAGES, PERFORMANCE ISSUES, OR OTHER SOFTWARE ISSUES. PROVIDER DOES NOT WARRANT THAT USE OF THE PLATFORM WILL RESULT IN COMPLETE TEST COVERAGE, ERROR-FREE SOFTWARE, OR THE IDENTIFICATION OF ALL POTENTIAL ISSUES.
AI-POWERED FUNCTIONALITY MAY GENERATE OUTPUTS THAT ARE INACCURATE, INCOMPLETE, UNEXPECTED, OR INCORRECT. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EVALUATING, AND VALIDATING ANY OUTPUTS GENERATED THROUGH THE PLATFORM BEFORE RELYING ON SUCH OUTPUTS.
PROVIDER DOES NOT GUARANTEE ANY PARTICULAR BUSINESS OUTCOME, DEVELOPMENT OUTCOME, TESTING RESULT, SECURITY RESULT, OR PERFORMANCE IMPROVEMENT ARISING FROM USE OF THE PLATFORM.
EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT, PROVIDER DOES NOT PROVIDE ANY SERVICE LEVEL AGREEMENT, UPTIME COMMITMENT, RESPONSE TIME COMMITMENT, OR IMPLEMENTATION SERVICES.
YOU REMAIN SOLELY RESPONSIBLE FOR YOUR SOFTWARE DEVELOPMENT, QUALITY ASSURANCE PROCESSES, SECURITY REVIEWS, RELEASE DECISIONS, DEPLOYMENTS, SYSTEM CONFIGURATION, AND OPERATION OF YOUR PRODUCTS, APPLICATIONS, AND SERVICES.
YOU HEREBY AGREE TO WAIVE ALL LAWS THAT MAY LIMIT THE EFFICACY OF SUCH RELEASES CONTAINED IN THIS AGREEMENT. FOR EXAMPLE, YOU SPECIFICALLY AGREE TO WAIVE THE PROVISIONS OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH PROVIDES “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.” YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED PROVISIONS.
QA Wolf Platform Usage Addendum
This Platform Usage Addendum ("Addendum") supplements and forms part of the agreement governing Client's access to and use of the Platform, including any Terms and Conditions, Statement of Work, subscription plan, or other purchasing agreement entered into between Provider and Client (the "Agreement"). Any capitalized terms used herein but not defined shall have the meaning set forth in the Terms and Conditions.
1. Applicability
This Addendum applies to Client's access to and use of the Platform and any usage-based services, functionality, or features made available through the Platform.
2. Definitions
"Platform" means Provider's software platform and related products, services, features, functionality, APIs, tools, AI-powered capabilities, interfaces, content, documentation, and technology made available by Provider from time to time.
"Consumption Metrics" means the usage-based units designated by Provider from time to time for purposes of measuring, reporting, limiting, and/or billing Client's use of the Platform. Consumption Metrics may include Runner Seconds, AI Credits, and any additional usage metrics established by Provider.
"Runner Second" means a unit of Platform consumption measured by Provider based on the time during which Platform runner resources are allocated to Client workloads, including automated and interactive execution activities, as determined by Provider using its standard measurement methodologies.
"AI Credit" means a unit of Platform consumption used to measure Client's access to and use of AI-powered functionality of the Platform, as determined by Provider using its standard measurement methodologies.
"Usage Thresholds" means spending thresholds, Runner Second thresholds, AI Credit thresholds, or other usage controls configured by Client through the Platform.
"Promotional Credits" means trial credits, promotional credits, or similar credits issued by Provider for use with the Platform.
3. Measurement of Consumption Metrics
Provider will determine and measure Client's use of the Platform using Provider’s standard measurement methodologies.
Provider may update, modify, or refine its measurement methodologies from time to time in its discretion, provided such methodologies are applied in a commercially reasonable and consistent manner.
Provider's records, systems, and usage data will be authoritative for purposes of determining Consumption Metrics and applicable charges absent manifest error.
Consumption Metrics may be calculated, rounded, aggregated, or otherwise measured using methodologies established by Provider.
Client will not interfere with, manipulate, or attempt to circumvent Provider's measurement of Consumption Metrics.
4. Aggregation of Usage
Platform usage may be aggregated across all workspaces, projects, users, environments, and other resources associated with Client's organization.
Consumption Metrics and applicable charges may be calculated at the organization level rather than the individual workspace or user level.
5. Usage Thresholds
Provider may permit Client to configure Usage Thresholds through the Platform.
Usage Thresholds are provided solely as a convenience to assist Client in monitoring and managing Platform usage and spending.
Usage Thresholds do not constitute purchased entitlements, guaranteed usage caps, or guarantees that Platform usage or charges will cease immediately upon reaching a configured threshold.
Provider may prevent the initiation of new Platform activity after a Usage Threshold has been reached. However, Platform activity initiated prior to enforcement of a Usage Threshold may continue to completion and remain billable.
Accordingly, actual Consumption Metrics and associated charges may exceed a configured Usage Threshold, as determined by Provider in its sole discretion.
6. Billing and Charges
Client agrees to pay all fees and charges associated with Client's access to and use of the Platform and applicable Consumption Metrics in accordance with the Agreement.
Consumption Metrics may be billed separately or in combination, as specified in the applicable Statement of Work, pricing page, subscription plan, or other purchasing mechanism made available by Provider.
Provider may introduce new Consumption Metrics, modify existing Consumption Metrics, or change the manner in which Platform services are measured and billed in its sole discretion.
Client must provide written notice of any good-faith dispute regarding Consumption Metrics or related charges within ten (10) days following the applicable invoice date. Failure to do so constitutes acceptance of the applicable charges.
7. Promotional Credits
Provider may issue Promotional Credits from time to time in its discretion. Client shall use any Promotional Credits in accordance with any applicable terms, conditions or policies of Provider.
Promotional Credits have no cash value, are non-transferable, and may expire or be revoked as specified by Provider.
